Christine Sanders Chocolates : Terms & Conditions
Delivery Coverage
The Delivery Charges shown on this site cover deliveries to addresses on the UK Mainland only. We would be delighted to send your chocolates to addresses outside of this area, but please contact us to place your Order so that we can advise you of the appropriate Delivery Charge for its destination.
Delivery Charges
Our Delivery Charges within the Delivery Coverage area are based on our Box Sizes:-
| 1 3x3 Box | £3.00 |
| 1 4x4 Box | £3.60 |
| 1 5x5 Box | £4.60 |
| 1 7x7 Box | £5.90 |
For the protection of the chocolates and to ensure that they reach their destination in the best possible condition we take care to wrap and despatch all of our Boxes individually. We do not "bulk-up" parcels for multiple Orders going to the same address.
Delivery Method, Despatch Days & Restrictions
Our chocolates are delivered by Royal Mail First Class post. We endeavour to despatch all Orders within 3 working days of receipt. We do not despatch Orders on Saturdays, Sundays, or days which are Bank Holidays in Wales.
Substitutions
We will at all times endeavour to deliver exactly the chocolates you order but there may, very occasionally, be a need to substitute one flavour for another. In this case, you may rest assured that the substitute chocolate will be one of equal quality.
In the event that you prefer that we do not make such substitutions please click our "No Substitutions" box when placing your Order. If you do this we will hold back the despatch of your Order until the substitution is no longer necessary and - if this results in a delay of more than 3 working days over and above our normal despatch policy (see Delivery Method, Despatch Days & Restrictions) - we will contact you to keep you informed and discuss any alternative options.
Damaged or Undelivered Orders
Although we do our best to ensure this does not happen the rare occasion when products arrive at their destination damaged, or do not arrive at all, is impossible to avoid.
If your Order arrives damaged, please contact us by telephone within 1 working day of receiving it so that we can arrange one of the following:
- a re-send on the next available Despatch Day; or
- a full or partial refund (% refund depends on the specific circumstances)
We will, at our discretion, consider problems reported later than 1 working day of receipt of your Order but we reserve the right to refuse the options of re-sending or refunding in this case.
Where Orders arrive damaged we will normally ask for them to be returned, or we will ask for photographic evidence of the damage. This helps us to refine our internal procedures and avoid recurrences, and to claim compensation if possible from the Royal Mail.
If your order has not arrived at all within 10 working days and we have not been in touch with you to explain why, please telephone us so that we can investigate and resolve the problem.
Our 100% Christine Sanders Chocolates Satisfaction Guarantee
We want our clients to be as pleased with our products as we are, and equally pleased with our service. However, we do not guarantee the right to an automatic 100% refund but rather to a fair resolution.
If we believe that there has been an abuse of our Guarantee and/or Damaged or Undelivered Orders policy, or if there are persistent claims for refunds from the same individual or group of individuals we reserve the right not to send chocolates and to refuse to accept Orders from those individuals or groups. If we make such a decision we will inform the individuals concerned via either email or telephone.
Melted Chocolates
We take a great deal of care in packing our chocolates for delivery to ensure that they are protected from becoming damaged in transit. However, since chocolates are perishable products we cannot accept responsibility if they have melted in transit. We would, nonetheless, be very grateful if you would let us know if such a problem occurs.
